Description: This presentation is a general session from the 1991 Meeting of the Society of Actuaries, held June 3-5 in Colorado Springs. The speaker addresses the art of taking criticism and offers specific strategies that enable one to use criticism to his/her own advantage, including how to appraise the validity of criticism, dealing with the destructive critic, handling critical customers and clients, how to keep from becoming defensive, how to change your own behavior, and getting the critical edge. From the Record of Society of Actuaries, Volume 17, No. 3A.

Description: This presentation is a section meeting from the 1991 Annual Meeting of the Society of Actuaries, held October 20-23 in Toronto. The speaker, an author and the Walter H. Carpenter Professor of Management at Babson College, describes powerful new techniques for cutting through interdepartmental barriers and motivating people over whom you have no authority to lend your support, to lend you their support. From the Record of Society of Actuaries, Volume 17, No. 4A.

Description: This presentation is a panel discussion from the 1991 Annual Meeting of the Society of Actuaries, held October 20-23 in Toronto. The presenters examine the role of product actuaries as marketers, discussing distinctions between marketing and sales, competitive analysis, including the technical perspective and agent input, market research, defining client needs and marketing opportunities, statistical marketing methods, educational/professional mindset, and the requirements to perform the role effectively. Discussion from participants is included. From the Record of Society of Actuaries, Volume 17, No. 4B.

Description: This presentation is a panel discussion from the 1991 Annual Meeting of the Society of Actuaries, held October 20-23 in Toronto. The panelists, discussing their own experiences in Canada and the U.S., present their views on why they chose to leave insurance companies for a consulting career. Their individual experiences include joining existing firms, as well as starting a practice as an independent consultant. The panelists discuss the tradeoffs between an insurance company career and consulting, and how to start a consulting practice, including skills needed, marketing, financing, and finding a niche. Discussion from participants is included. From the Record of Society of Actuaries, Volume 17, No. 4B.

Description: This presentation is a general session from the 1991 Meeting of the Society of Actuaries, held May 16-17 in New York. The speaker comments that actuaries are well suited for strategic thinking by what they do, noting that “clearly strategy is very heavily involved in trying to understand the external environment and trying to forecast the future in some fashion.” The speaker also sees that “three fundamental factors that will have to be built into everything that we do. These three factors are internationalization or globalization, an understanding of quality, and an understanding of human resource management.” From the Record of Society of Actuaries, Volume 17, No. 2.

Description: This presentation is an open forum from the 1991 Annual Meeting of the Society of Actuaries, held October 20-23 in Toronto. The panelists discuss the current public image of the life insurance industry, and whether life insurers meet or are able to meet public expectations. They examine the differences between the public’s outside view and the actuary's view from the inside, how they differ, and what the actuary can do to improve the industry’s image, as an educator and communicator. Discussion from participants is included. From the Record of Society of Actuaries, Volume 17, No. 4B.

Description: Presented at October 1996 Annual Meeting. This panel presents an overview of current and future employment trends in each area of the actuarial profession. Topics include: skill development, marketability and future opportunity positioning.

Description: This presentation from Session 90 of the SOA June 2005 New Orleans Health/Pension Spring Meeting focuses on consulting about and communicating retirement plan risks, as well as risk management and mitigation strategies, to plan sponsors. From the Record of the Society of Actuaries, Vol. 31, No. 2.

Description: Presenters discuss effective interviewing techniques which focus on applicant ability and willingness to do the job, as well as manageability once on the job. From the Record of the Society of Actuaries, Vol. 25, No. 3.

Description: In this interactive teaching session, number 115TS at the 1999 Annual Meeting of the Society of Actuaries held October 17-20 in San Francisco, the instructor discusses how businesses are seeking to improve retention. This session examines the costs of employee turnover, and trends, concepts, and practices presently producing results to reduce it. From the Record of the Society of Actuaries, Vol. 25, No. 3.